Frequently Asked Questions


What is an Escape Game?​​​

Our Escape games are a type of live experience where players are locked in a room for up to 60 minutes.  The group as a team will use the elements of the room to solve a series of puzzles, riddles and enigmas in order to escape before time runs out.

How many games are there?

We currently offer one room but will be adding two additional rooms.  Keep checking our website to find out when.  Also Follow us on Facebook, Twitter and Instagram for updates.

How many players in a room?

Our rooms fill at a max capacity of 8 players, per session.  Contact us to make special arrangements and ask about great discounts!

Who is in the room?

Depending on availability of rooms you may be joined by another group/groups until the room is full with up to 8 players. You do have the option to purchase a private room if desired.  Click the  BOOK NOW button ​ or Contact us by email or phone for additional details.

What are the age restrictions?

For safety and complexity reasons, the minimum age requirement is 8 years old.   Anyone under the age of 18 MUST be accompanied by at least one paid adult entrance who MUST remain in the room at all times. 

Do you offer team building events?

Escape Room Entertainment is an excellent team building event for all businesses, groups, clubs and or families and friends. Groups work together using knowledge and creativity to overcome trivial scenarios. Call us to discuss large group events 844-92 ESCAPe (37227) or email us for more information.

Do you offer Gift vouchers?Gift Vouchers are available for purchase online.  Give the gift of fun, laughter, challenge and excitement.  The perfect family or friend gift.  Birthdays, Anniversary, Graduation, or just because we can spend time together gift.  Click the Gift Card link located at the top left of  each page.

How much does it cost?

The price is $35 per person. We accept VISA, MasterCard and Discover.

Do you take walk-ins?

Yes, BUT only on the rare occasion that a room is not fully booked. Most tickets have been pre-purchased online. The best way to guarantee your spot is to book online.  

Do we have to be there on time?

YES! Plan your experience accordingly. 

Each experience will take up to a maximum of 80 minutes in total.  The pre-game introduction with your Game Master is approximately 10 minutes in length. Then your group is given 60 minutes in a room to solve and escape.  Once you have escaped, or given it your best shot, your group can gather for your complimentary digital photo.

Late Arrival or No Show

If you are late the Game Master will begin without you and you will NOT be permitted to enter, as the pre-game information is extremely important to the success and safety of everyone participating .  If your entire group is late, your game will be cancelled *Be sure to read the cancellation policy.

GUI – Gaming Under the Influence:

For your safety and the safety of other players and employees, you are prohibited from participating in any Escape Room games if you are under the influence of alcohol, any mind-altering substances, or any other substances that may affect your senses, reflexes or coordination. BRAINSTORM-ER LLC, its employees and affiliates reserve the right to refuse to service any customers if we suspect GUI.  Your reserved game will be cancelled without refund.

Is the room truly locked?

No. There is 1 main door in each room which is the same point of entry and exit.  The door is unlocked.   

For maximum experience you should remain in the room with your group at all times that the game is in Play and the Clock is running.  However, in the event of an urgent need or Emergency, you may carefully exit the room

Note: The clock will continue to expire time.


2155 E. University Drive, Ste 111, Tempe, AZ 85281.  We are on the south side of the street on University Drive.  We are on the West side of the Loop 101 with access from University and the access road driving south.


Free parking is available.

Accessibility and special requirements

Access to all parking, rooms, and facilities are all ADA compliant.  

If special accommodations are required please call or email us before your reserved date and time.

What’s nearby?

BRAINSTORM-ER Escape Room is close in proximity to Downtown Tempe, AZ.  We are near ASU, Tempe Marketplace, and The Cubs Spring Training center.  In our immediate Plaza, we are surrounded by Donuts, fast food, hair and nail salons and much more.

Cancellations and Refunds​

If you need to reschedule your game, you must call 72 hours before your scheduled game time.  Anything less than 72 hours will not be honored.  All sales are Final.  No refunds.